Support

I found a bug in one of your games. How do I report it?

Please email us at [email protected] with the game name, device model, iOS version, and a description of the issue. Screenshots are very helpful.

My in-app purchase didn't apply. What should I do?

Try restoring purchases from within the app (look for a "Restore Purchases" button in the settings or store screen). If the issue persists, contact us with your Apple order number.

I lost my game progress. Can it be recovered?

Game progress is saved locally on your device. If you deleted and reinstalled the app, or restored to a new device, progress cannot be recovered in the current version. We're working on cloud save support.

How do I request a refund?

Refunds for App Store purchases are handled by Apple. Visit reportaproblem.apple.com to submit a refund request.

A game isn't loading on PhyFun. What's wrong?

Try refreshing the page or clearing your browser cache. Some games require WebGL — make sure your browser is up to date. If the issue continues, email us with the game name and your browser version.